0207 965 7134
07470 413812
 Romford, Essex

    If you have had a treatment that you are unsatisfied with please bring it to the attention of the therapist and email your complaint to info@osmcc.co.uk.

    We do not give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible. Please give 48 hour notice to cancel or change any appointments otherwise there will be a £20 charge. On special cases for package purchases when one session is taken individual session price will be deducted if a refund has to be processed. fund has to be processed.  All services and deposit payments are only valid for three months, unused services will expire after this period and you will lose the deposit.

    WoW Beauty & Nails

    A cancellation of an appointment will result in loss of the reservation fee/deposit. The amount lost depends on the total cost of your booking but will be no more than €/£/$1.50. If a booking is partially cancelled (one or more, but not all treatments that are part of the booking) the reservation fee/deposit will not change. If the service provider cancels the whole booking the reservation fee/deposit will be credited to your Phorest account. This credit can be used to reserve future bookings on Phorest. If the services provider only partially cancels a booking your reservation/deposit fee will not change.

    Users may cancel bookings made online up to 48 hours in advance of the time of the appointment online by going to their Phorest account. If an appointment has not been cancelled with 48 hours notice the salon has the right to charge users the balance of the appointment cost (i.e. the payment due in the salon which equals the total cost of the appointment minus the reservation fee/deposit paid online). Users who cancel appointments with more than 48 hours notice will only lose their reservation fee/deposit.

    By making a reservation with your credit card or bank card, you agree that if you cancel your reservation with less than 48 hours notice or if you fail to arrive by your agreed appointment time, you authorise the services provider to charge to your credit card or debit card without further reference to you an amount lower or equal to your booking or an amount that might be set out in the service provider's terms and conditions. For this purpose your credit or debit card will be securely stored.

    Phorest does not accept responsibility for cancellations by the user or by the services provider regardless of the circumstances in which the cancellation is made. Phorest shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in salon services, sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you unless otherwise agreed between you and the service provider.

    WHEN A RESERVATION IS CONFIRMED:

    Phorest makes all reasonable efforts to ensure that all credit card and debit card transactions are secure. HOWEVER, if unauthorised charges appear on your credit card or debit card statement for any card used on this website at any time during or after you make your reservation, conduct your transaction or disclose your card details on this website, Phorest shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have.

    PRIVACY POLICY

    We are committed to protecting our customers' privacy. We are entirely open about our information gathering practices.

    New regulations are coming into place on 25 May 2018 around how organisations record, store and use your data. This new legislation is known as the General Data Protection Regulation (GDPR). This legislation is designed to give you full control over how organisations record, store and use your data.

    You can tell us if you would like to be contacted by WoW beauty & Nails, if so how and about what areas of our brand. Equally, you can tell us if you would like us never to contact you again and remove your data from our database.

    Why we have your data

    We gather data when people purchase, make enquiries or signup for a newsletter either on our site or directly through a sales person. We will not collect any information about you unless it is specifically and knowingly provided by you. The information we collect will be accurate and up to date. You can check this at any time by Emailing Us and we will immediately correct any inaccuracies you report.

     

    How we will communicate with you

    We gather permissions to send out communications about the following areas:

    ·       Any enquiry, or appointment you booked with us

    ·       To keep you abreast of news and offers from WoW Beauty & Nails 

    ·       Invitations to events and special promotions

    ·       Announcing the launch of new businesses within the OSM Group

    There are certain types of event-specific emails that you will always receive from us, regardless of your contact permissions. These include confirmation of a purchase on our website, appointment notification and cancellations. We may also contact you by phone regarding any of these. 

    How to check and update your contact preferences

     

    If you have any questions about how we are using your data, please contact us by emailing us at my_data@wowbeautyandnails.co.uk

    Our website 

    Our website uses SSL Certificates to offer secure communications by encrypting all data to and from the site and storage on our servers. 

    Our website employs industry-standard SSL to provide secure browsing. SSL is a communications protocol for transmitting private information over the internet. It works by encrypting data that is transmitted over the SSL connection. When you visit our site, your information is encrypted and then sent over the internet using an SSL connection. No one can read or access the data that is being transmitted.

    We use cookies on our website. A cookie is a file that your web browser places on your computer’s hard disk for record keeping purposes. The information collected in this way can be used to identify you unless you modify your browser settings. The cookie does not store any credit/debit card information nor password details. 
     

    Data processing and protections

    In addition to the company's safeguards, your personal data is protected in the UK by the Data Protection Act (the "Act"). The Act requires us, as registered Data Controllers, amongst other things to ensure that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorized access by other people, we make every effort to ensure your data is secure.